Links and acknowledgements

Links

• The key to good process mapping. Ben S. Graham, Jr (The Ben Graham Corporation)
• Lean management development tool kit. The Leadership Foundation for Higher Education has a useful development tool kit dedicated to Lean management which is available to members (membership sign in required)
• Lucidchart flowchart software: Overview. Lucidchart provides the easy to use flowchart software to help you communicate visually. Link to requesting an educator/faculty account.
• Lean in Higher Education Hub. The peer organisation for people working to apply Lean and similar approaches in Higher Education.

Acknowledgments

This PPR tool kit is a product of a collaborative effort. We wish to acknowledge the following for their contributions.

• Leadership Foundation in Higher Education Innovation and Transformation fund
• SUMS Consulting: Working for Universities owned by Universities
• Efficiency Exchange: This initiative is working with the Efficiency Exchange in the dissemination of the findings and promoting of this tool kit
• Professor Zoe Radnor, Professor of Service Operations Management at Loughborough University