Book Chapter

Immigrant workers


Immigrant workers are foreign-born individuals employed in tourism and hospitality. The sector often relies heavily on immigrant workers, and new migrants frequently enter the labour market through employment in tourism and hospitality. Migrants remain overrepresented in some sectors and domains of organisational activity. They often experience labour segregation, mistreatment and underemployment. However, the relative ease of access to hospitality and tourism jobs makes them appealing to mobile, lifestyle sojourners. Other positive dimensions of employment in the sector, including opportunities to develop new skills and organisational networking, also facilitate migrants’ settlement and adjustment. Immigrant workers drive organisational efficiencies and help ensure that the sector functions; they also have potential to transform organisations, communities and destinations. 

Attached files


Janta, Hania
Lugosi, Peter

Oxford Brookes departments

Oxford Brookes Business School


Year of publication: 2022
Date of RADAR deposit: 2020-11-25

“All rights reserved. This is a draft chapter. The final version is available in Encyclopedia of tourism management and marketing / edited by Dimitrios Buhalis, published in 2022, Edward Elgar Publishing Ltd, The material cannot be used for any other purpose without further permission of the publisher, and is for private use only.”

Related resources

This RADAR resource is the Accepted Manuscript of Immigrant workers
This RADAR resource is Part of Encyclopedia of tourism management and marketing [ISBN: 9781800377479] / edited by Dimitrios Buhalis (Edward Elgar, 2022).


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