Individuals perceive managers’ work in hotels as that of receiving guests and supervising the workers. However, there is more to welcoming, given the tremendous growth of the industry. The managers act as the moderating factor in the resorts between the management and other staff. It is, therefore, imperative for middle managers to possess all the core competences and qualifications necessary for smooth running of resort. This study focused on how academic qualifications of middle managers are important in UK hospitality industry especially hotels. The research aim was to address three objectives: to analyse middle management qualifications in the hotel industry in UK, to establish the perceptions regarding middle managers’ qualifications among UK workers in the hospitality industry and reveal why middle management’s qualifications are important to the running of UK hotel industry. The researcher employed inductive research approach in reasoning while interviews helped in gathering data that was analyzed using content analysis. Data was collected from employees in Marriott and Hilton Hotels who made up the target population for this study. A total sample size of 18 respondents was used. The study concluded that middle level managers need to have strong analytical skills to be able to execute their duties in the best way possible. The study also concludes that workers have a positive perception towards the middle level managers. The study recommended for training of more middle managers and recruitment of more educated managers to help meet the industry’s needs. Another study that focused on the needs of clients in the hospitality industry was recommended.
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Yu, Hongwei
Business
MSc Business Management
2016
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