The present study investigates the function and efficacy of Virtual Reality (VR) in the context of training and development for the hospitality sector. Creative training approaches are essential in light of the industry's growing need for competent workers. VR training provides realistic, interactive, and immersive simulations that let workers rehearse real-world situations in a safe setting, improving their skills and cutting down on the expenses of conventional training. The study looks into how VR can affect customer satisfaction, staff performance, and overall operational effectiveness in the hotel industry. It compares the efficacy of VR training to traditional techniques and looks at the viewpoints of managers and employees who have participated in it. Important results show that VR training works especially well for complicated scenario activities like emergency procedures and customer service. Nonetheless, certain obstacles were noted, such as the high implementation startup costs and the challenging learning curve for staff members who are not tech-savvy. In conclusion, virtual reality training has a lot to offer in terms of improving operational effectiveness and skill development, but it also has drawbacks that call for careful planning, financial commitment, and strong managerial backing. The long-term advantages, according to the research, such as higher customer satisfaction and staff retention, make virtual reality (VR) an important tool for hospitality training in the future.
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Deolekar, Abhishek
Rights Holders: Deolekar, Abhishek Supervisors: Huber, Guy
Oxford Brookes Business SchoolDepartment of Business and Management
MSc Human Resources Management
2024
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