Journal Article


Generating context-sensitive ECA responses to user barge-in interruptions

Abstract

We present an Embodied Conversational Agent(ECA) that incorporates a context-sensitive mechanism for handling user barge-in. The affective ECA engages the user in social conversation, and is fully implemented. We will use actual examples of system behaviour to illustrate. The ECA is designed to recognise and be empathetic to the emotional state of the user. It is able to detect, react quickly to, and then follow up with considered responses to different kinds of user interruptions. The design of the rules which enable the ECA to respond intelligently to different types of interruptions was informed by manually analysed real data from human–human dialogue. The rules represent recoveries from interruptions as two-part structures: an address followed by a resumption. The system is robust enough to man- age long, multi-utterance turns by both user and system, which creates good opportunities for the user to interrupt while the ECA is speaking.

Attached files

Authors

Crook, N
Field, D
Smith, C
Harding, S
Pulman, S
Cavazza, M
Moore, R
Boye, J

Oxford Brookes departments

Faculty of Technology, Design and Environment\Department of Computing and Communication Technologies

Dates

Year of publication: 2012
Date of RADAR deposit: 2012-07-19



Related resources

This RADAR resource is the Accepted Manuscript of Generating context-sensitive ECA responses to user barge-in interruptions

Details

  • Owner: Nigel Crook
  • Collection: Outputs
  • Version: 1 (show all)
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