This paper explores how UK charities use Information Technology (IT) to support Integrated Performance Management (IPM). Based on six case studies of small-medium-sized charities (SMCs), it finds that SMCs see IT as important for IPM, but face significant barriers establishing effective IPM due to the multi-dimensional nature of their operations and stakeholders and their lack of IT infrastructure. The paper concludes that charities would benefit from a more strategic infrastructure approach to IT, integrating IT for data, information and knowledge.
Limburg, DMcCulloch, MKnowles, CSpira, L
Faculty of Business\Department of Accounting, Finance and Economics
Year of publication: 2017Date of RADAR deposit: 2016-09-30