This study investigates the organisational and psychological effects of AI readiness within Tata Consultancy Services (TCS), with a focus on employee well-being, job security, and role of Human resource management in managing this transition. As AI technologies become increasingly integrated into the workplace, employees face both opportunities and challenges. While AI can improve efficiency and productivity, it also induces anxiety, especially around job displacement and the need for continuous upskilling. Using semi-structured interviews with eight employees at TCS in Chennai, this study delves into how workers see the implications of AI on their roles, career trajectories, and overall mental health. These findings reveal a spectrum of psychological responses, ranging from optimism about AI's ability to enhance work process to concern about the job security and a lack of adequate support from HR. Interviewees consistently emphasized the need for transparent communication about AI's implications and stronger mental health and training initiatives to ease the transition. The research concludes that HR must adopt a proactive approach by fostering transparent communication, providing continuous skill development opportunities, and offering psychological support tailored to the challenges posed by AI. Organisations could create a supportive environment that reduces the psychological impact of integrating AI while enabling staff members to adjust to a rapidly changing technological landscape by addressing these crucial elements. This study adds to the expanding body of research on artificial intelligence in the workplace by offering useful guidance on how businesses can successfully manage the relationship of technology and employee talent.
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Subramanian, Divya Govindasamy
Rights Holders: Subramanian, Divya Govindasamy Supervisors: Shaikh, Junaid
Oxford Brookes Business School
MSc Human Resource Management
2024
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