Journal Article


Business as usual through contact tracing app: What influences intention to download?

Abstract

A contact tracing app can positively support the requirement of social and physical distancing during a pandemic. However, there are aspects of the user’s intention to download the app that remain under-researched. To address this, we investigate the role of perceived privacy risks, social empowerment, perceived information transparency and control, and attitudes towards government, in influencing the intention to download the contact tracing app. Using fuzzy set qualitative comparative analysis (fsQCA), we found eight different configurations of asymmetrical relationships of conditions that lead to the presence or absence of an intention to download. In our study, social empowerment significantly influences the presence of an intention to download. We also found that perceived information transparency significantly influences the absence of an intention to download the app.

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Authors

Robin, Robin
Dandis, Ala’ Omar

Oxford Brookes departments

Oxford Brookes Business School

Dates

Year of publication: 2022
Date of RADAR deposit: 2021-10-12


Creative Commons License This work is licensed under a Creative Commons Attribution 4.0 International License


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