Empowering Public Employment Service Practitioners’ peer facilitation with peer coaching training

Academic Paper
2018, Vol. 16 (1), pp.95-109

Carmen Wolf (Karlsruhe University of Technology)
Teresa Schaefer (Centre for Social Innovation)
Katarina Ćurković (Croatian Employment Service)
Tanja Vlahović (Agency for Regional Development of the Republic of Croatia)
Angela Rees (Pontydysgu Ltd.)
Juliet Tschank (Centre for Social Innovation)


In a changing world of work with high youth unemployment rates, an ageing society and flexible work force, practitioners in Public Employment Services need to cope with continually growing demands.  In this paper we present the EmployID project which introduced a blended learning approach for Public Employment Services in Croatia, designed to support professional identity transformation through peer facilitation and learning.  The evaluation shows that learners benefited from higher knowledge and skills development related to peer coaching, along with an increase in activities related to collaborative, reflective learning.

peer coaching, training, public employment service, facilitation, professional identity transformation,

Wolf, C., Schaefer, T., Ćurković, K., Vlahović, T., Rees, A. and Tschank, J. () 'Empowering Public Employment Service Practitioners’ peer facilitation with peer coaching training', International Journal of Evidence Based Coaching and Mentoring, 16 (1), pp. 95-109. DOI: 10.24384/000471 (Accessed: ).

Accepted for publication: 15/1/2018
Published online: 1/2/2018

DOI: 10.24384/000471

© the Author(s)
Published by Oxford Brookes University

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This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License


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