Journal Article


Identifying and understanding the intersectional cues that matter for customers in speed dating events

Abstract

This study has investigated Intrinsic and Extrinsic Intersectional Cues taken into consideration by consumers when evaluating a product or a service at the intersection between the hospitality industry and the dating industries. The five main contributions of this study are as follow: First, the cue theory is a valid approach to investigate industry specific and intersectional products and services alike. Second, understanding of customer needs in the hospitality industry is partial, as existing research is based only on industry specific examples. Third, speed dating events, could potentially be a competitive advantage for bars and restaurants. Fourth, online reviews are not always the most suitable and reliable data, as consumers are sometimes adopting a protective self-presentation attitude particularly when frustrated about something. Finally, events are characterised by the types of activities participants are involved in; their level of involvement; encounters; and emotions experienced.



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Authors

Séraphin, Hugues
Chaney, Damien

Oxford Brookes departments

Oxford School of Hospitality Management

Dates

Year of publication: 2024
Date of RADAR deposit: 2024-02-06


Creative Commons License This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License


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