The challenges of developing and managing the future generation of hospitality employees and managers has highlighted the value of using mentoring to effectively socialize, support and nurture human resources (Gannon & Maher, 2012; Chew & Wong, 2008; Ayres, 2006). This study examines the experiences of mentors and mentees in the UK hospitality industry using interviews and focus groups. Findings expose the beneficial outcomes of mentoring as well as the forms it can take but also the issues which may arise from this developmental intervention. The value of mentoring is highlighted, in an industry facing significant human resource dilemmas, due to its capacity to enhance the industry’s image alongside its typical career development and psychosocial functions.
Eissner, StefanieGannon, Judie
Faculty of Business\Business School
Year of publication: 2018Date of RADAR deposit: 2017-11-13
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