Nicky Terblanche
Knowledge sharing between employees is a critical success factor in knowledge intensive organisations and depends on the quality of an employee’s relationships with co-workers. Relatively little research has been done on how to incorporate relationship aspects into a coaching intervention. This paper describes an organisational coaching intervention that used Social Network Analysis to analyse relationship patterns between individuals in a team following an action research approach. Social Network Analysis artefacts were used to help identify coachees, set coaching goals, create self-awareness, identify behavioural changes, and to provide some measure of the coaching efficacy in improving knowledge sharing in a team.
Social Network Analysis (SNA), coaching, frequency of communication, trust level, energy dynamics, knowledge-sharing
Published online: August 2014
© the Author(s) Published by Oxford Brookes University