Journal Article

Crisis knowledge in tourism: types, flows and governance

Abstract

Driven by the rapidly growing number of crises that affect tourism, the study of crisis knowledge management is gaining an increased interest in the tourism field. Effective management of crisis knowledge enhances the resilience of tourism organizations and destinations in crisis situations, strengthens their defense mechanisms, limits potential damages and allows them to bounce back to normalcy faster. This paper uses critical incident interviews with 21 tourism executives in order to identify the types of crisis knowledge they employ in the advent of a crisis and to explore the crisis knowledge management processes and flows within their organizations. Drawing from extant generic literature and the informants’ responses, the paper proposes a framework for the governance of crisis knowledge in tourism.

Attached files

Authors

Paraskevas, A
Altinay, L
McLean, J
Cooper, C

Oxford Brookes departments

Faculty of Business\Oxford School of Hospitality and Management
Faculty of Business

Dates

Year of publication: 2013
Date of RADAR deposit: 2013-10-17

---

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License

---

Related resources

This RADAR resource is the Accepted Manuscript of Crisis knowledge in tourism: types, flows and governance