Journal Article

Consuming the mundane and extraordinary: Hospitality facilities and transport in the spatiotemporal behaviour of theme park visitors

Abstract

Based on the literature regarding the mundane and the extraordinary, this study aims to understand the importance of the mundane in visitor experience. Mixed methods, namely, GPS tracking and questionnaires, were used. The results from a time usage analysis reveal that visitors spend nearly 26% of their time engaged in mundane activities (hospitality facility and transport activities). Based on a sequence alignment analysis, three behaviour patterns are identified: behaviour patterns in hospitality facilities, in attractions, and in a combination of both. These patterns reflect the visitors’ different levels of spatial engagement with the park, and this engagement subsequently contributes to the visitors’ evaluation of the park layout, visitor crowds, facilities and waiting times.

Attached files

Authors

Ji, Kate Mingjie
Zhao Ying
Wang Jiaming
Huang Xiaoting

Oxford Brookes departments

Oxford School of Hospitality Management

Dates

Year of publication: 2021
Date of RADAR deposit: 2021-05-11

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This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License

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Related resources

This RADAR resource is the Accepted Manuscript of Consuming the mundane and extraordinary: Hospitality facilities and transport in the spatiotemporal behaviour of theme park visitors