This section contains the delegate handouts for the PPR workshop.
Terms of Reference (ToR) template
Draft to be completed in time to be sent out with joining instructions.
Pre workshop joining instructions
- Text content for email joining instructions (with link to SUMS Consulting booklet) (.docx file)
- Handout Session 0 The key to good process mapping (.pdf file)
- Handout Session 0 An introduction to participative process reviews (.doc file)
- Handout Session 0a Process mapping software applications (.docx file)
- Also include your Terms of Reference for your process review
- Handout Session 1 Moments of Truth (.docx file)
- Handout Session 1 Six Stages in a Process Review (.pdf file)
- Handout Session 2 SUMS example 1168 ToR draft (.doc file)
- Handout Session 3 Gathering process information (.docx file)
- Handout Session 4 Intro to process mapping (.docx file)
- Handout Session 5 Design proposal for a new process (.docx file)
- Handout Session 6 Presenting proposals and next steps (.docx file)
Process study review leaders' condensed workshop
A condensed version is available for Process Study Review Leaders to subsequently conduct a process mapping review workshop.
- PPR condensed handout notes (.docx file)
- Handout Session 6a Example OCSLD Admin Team follow on notes (.pdf file)
- Good Practice Guide to participative process reviews (SUMS) (.pdf file)
- A sample report (.pdf file)