Delegate handouts

This section contains the delegate handouts for the PPR workshop.

Terms of Reference (ToR) template

Draft to be completed in time to be sent out with joining instructions.

• Terms of Reference template (.doc file)
• Example Terms of Reference (.pdf file)

Pre workshop joining instructions

• Text content for email joining instructions (with link to SUMS Consulting booklet) (.docx file)
• Handout Session 0 The key to good process mapping (.pdf file)
• Handout Session 0 An introduction to participative process reviews (.doc file)
• Handout Session 0a Process mapping software applications (.docx file)
• Also include your Terms of Reference for your process review

Workshop handouts

• Handout Session 1 Moments of Truth (.docx file)
• Handout Session 1 Six Stages in a Process Review (.pdf file)
• Handout Session 2 SUMS example 1168 ToR draft (.doc file)
• Handout Session 3 Gathering process information (.docx file)
• Handout Session 4 Intro to process mapping (.docx file)
• Handout Session 5 Design proposal for a new process (.docx file)
• Handout Session 6 Presenting proposals and next steps (.docx file)

Process study review leaders' condensed workshop

A condensed version is available for Process Study Review Leaders to subsequently conduct a process mapping review workshop.

• PPR condensed handout notes (.docx file)

Addendum handouts

• Handout Session 6a Example OCSLD Admin Team follow on notes (.pdf file)
• Good Practice Guide to participative process reviews (SUMS) (.pdf file)
• A sample report (.pdf file)